{"id":6082,"date":"2024-10-01T10:02:26","date_gmt":"2024-10-01T08:02:26","guid":{"rendered":"https:\/\/digitalmonitor.stuttgart.de\/?post_type=project&p=6082"},"modified":"2026-02-26T13:50:26","modified_gmt":"2026-02-26T12:50:26","slug":"gpt-system-chatstr","status":"publish","type":"project","link":"https:\/\/digitalmonitor.stuttgart.de\/index.php\/project\/gpt-system-chatstr\/","title":{"rendered":"Internes GPT-System ChatSTR f\u00fcr die Stadtverwaltung"},"content":{"rendered":"

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\n

Die Landeshauptstadt Stuttgart entwickelt derzeit ein internes GPT-System, dass Mitarbeitende der Verwaltung im Berufsalltag unterst\u00fctzen soll. Ziel ist es, Routinet\u00e4tigkeiten zu automatisieren, komplexe Informationen nutzbar zu machen und die Qualit\u00e4t sowie Effizienz der Arbeit zu steigern.<\/p>\n<\/blockquote>\n

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Dabei steht die praxisnahe Umsetzung im Vordergrund: Das System wird speziell auf die Anforderungen der st\u00e4dtischen Verwaltung zugeschnitten \u2013 mit dem Ziel, einen echten Mehrwert f\u00fcr die t\u00e4gliche Arbeit zu schaffen.<\/p>\n

<\/strong><\/h4>\n

So unterst\u00fctzt die KI im Arbeitsalltag<\/strong><\/h4>\n
    \n
  • Texterstellung und -verbesserung: Unterst\u00fctzung bei Reden, Berichten und E-Mails<\/li>\n
  • Zusammenfassung komplexer Dokumente: Schnell erfassbare Kernaussagen<\/li>\n
  • Wissensmanagement: Automatisierte Aufbereitung von Fachinformationen<\/li>\n
  • Effiziente Kommunikation: Schnelle Antworten auf Standardanfragen<\/li>\n<\/ul>\n

    <\/h4>\n

    <\/strong><\/h4>\n

    Was wollen wir damit erreichen?<\/strong><\/h4>\n

    Mit dem Projekt verfolgt die Landeshauptstadt Stuttgart das Ziel, Verwaltungsprozesse durch den gezielten Einsatz von K\u00fcnstlicher Intelligenz effizienter zu gestalten<\/strong>. Durch automatisierte Abl\u00e4ufe sollen Arbeitsprozesse beschleunigt und die Qualit\u00e4t bei der Erstellung und Verarbeitung von Informationen erh\u00f6ht<\/strong> werden.<\/p>\n

    Besonderer Wert wird dabei auf den verantwortungsvollen und datenschutzkonformen Einsatz<\/strong> der Technologie gelegt \u2013 innerhalb eines sicheren, internen Systems. Gleichzeitig dient das Vorhaben als Modellprojekt<\/strong>, um Erfahrungen f\u00fcr den breiteren <\/strong><\/p>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.24.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_divider color=“#cccccc“ disabled_on=“off|on|on“ _builder_version=“4.24.0″ _module_preset=“default“ custom_margin=“0px||0px||false|false“ custom_padding=“50px||20px||false|false“ global_colors_info=“{}“][\/et_pb_divider][et_pb_blurb title=“Verwaltung“ image=“https:\/\/smartcity.stuttgart.de\/wp-content\/uploads\/2024\/07\/handlungsfeld-verwaltung.png“ alt=“Icon Verwaltung“ image_icon_width=“35%“ icon_alignment=“left“ _builder_version=“4.24.0″ _dynamic_attributes=“link_option_url“ _module_preset=“default“ header_font=“|700||on|||||“ header_font_size=“16px“ header_line_height=“0em“ image_icon_custom_margin=“0px||0px|0px|false|false“ image_icon_custom_padding=“0px||0px||false|false“ custom_margin=“0px||0px||false|false“ custom_padding=“0px||0px||false|false“ link_option_url=“@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NjUifX0=@“ border_color_all_image=“RGBA(255,255,255,0)“ global_colors_info=“{}“][\/et_pb_blurb][et_pb_divider color=“#cccccc“ disabled_on=“off|off|off“ _builder_version=“4.24.0″ _module_preset=“default“ custom_margin=“0px||0px||false|false“ custom_padding=“50px||20px||false|false“ global_colors_info=“{}“][\/et_pb_divider][et_pb_blurb title=“In Umsetzung“ use_icon=“on“ font_icon=“||fa||900″ icon_placement=“left“ image_icon_width=“25px“ font_icon_last_edited=“off|desktop“ _builder_version=“4.24.0″ _module_preset=“default“ header_font=“||||||||“ header_font_size=“15px“ header_line_height=“1.6em“ background_color=“RGBA(255,255,255,0)“ custom_margin=“0px||0px|0px|false|false“ custom_padding=“15px|40px|0px|0px|false|false“ global_colors_info=“{}“][\/et_pb_blurb][et_pb_blurb title=“04\/2024 – 12\/2025″ use_icon=“on“ font_icon=“||fa||400″ icon_placement=“left“ image_icon_width=“25px“ _builder_version=“4.24.0″ _module_preset=“default“ header_font=“||||||||“ header_font_size=“15px“ header_line_height=“1.6em“ background_color=“RGBA(255,255,255,0)“ custom_margin=“0px||0px|0px|false|false“ custom_padding=“40px|40px|0px|0px|false|false“ global_colors_info=“{}“][\/et_pb_blurb][et_pb_blurb title=“DO.IT- Amt f\u00fcr Digitalisierung, Organisation und IT“ url=“https:\/\/www.stuttgart.de\/organigramm\/verwaltungseinheit\/do.it-amt-fuer-digitalisierung-organisation-und-it.php“ use_icon=“on“ font_icon=“||fa||900″ icon_placement=“left“ image_icon_width=“25px“ _builder_version=“4.24.0″ _module_preset=“default“ header_font=“||||||||“ header_font_size=“15px“ header_line_height=“1.6em“ background_color=“RGBA(255,255,255,0)“ custom_margin=“0px||0px|0px|false|false“ custom_padding=“40px|40px|0px|0px|false|false“ global_colors_info=“{}“][\/et_pb_blurb][et_pb_blurb title=“stuttgart.de“ url=“https:\/\/www.stuttgart.de\/service\/dienstleistungen\/chatbot\/“ url_new_window=“on“ use_icon=“on“ font_icon=“||divi||400″ icon_placement=“left“ image_icon_width=“25px“ disabled_on=“on|on|on“ _builder_version=“4.24.0″ _module_preset=“default“ header_font=“||||||||“ header_font_size=“15px“ header_line_height=“1.6em“ background_color=“RGBA(255,255,255,0)“ custom_margin=“0px||0px|0px|false|false“ custom_padding=“40px|40px|0px|0px|false|false“ disabled=“on“ global_colors_info=“{}“][\/et_pb_blurb][et_pb_divider color=“#cccccc“ _builder_version=“4.24.0″ _module_preset=“default“ custom_margin=“0px||0px||false|false“ custom_padding=“50px||20px||false|false“ global_colors_info=“{}“][\/et_pb_divider][et_pb_heading title=“Nachhaltigkeitsziele“ _builder_version=“4.24.0″ _module_preset=“default“ module_alignment=“left“ global_colors_info=“{}“][\/et_pb_heading][et_pb_text _builder_version=“4.24.0″ _dynamic_attributes=“link_option_url“ _module_preset=“default“ text_text_color=“#333333″ text_font_size=“15px“ text_line_height=“2em“ background_color=“RGBA(255,255,255,0)“ custom_margin=“0px||0px||false|false“ custom_padding=“0px||0px||false|false“ link_option_url=“@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM0MiJ9fQ==@“ border_color_all=“#cccccc“ global_colors_info=“{}“]<\/p>\n

    \"\"\u00a0 \"\"
    \"\"\u00a0 \"\"
    \"\"\u00a0 \"\"<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Die Landeshauptstadt Stuttgart entwickelt derzeit ein internes GPT-System, dass Mitarbeitende der Verwaltung im Berufsalltag unterst\u00fctzen soll. Ziel ist es, Routinet\u00e4tigkeiten zu automatisieren, komplexe Informationen nutzbar zu machen und die Qualit\u00e4t sowie Effizienz der Arbeit zu steigern. \u00a9 Bild mit KI generiert Dabei steht die praxisnahe Umsetzung im Vordergrund: Das System wird speziell auf die Anforderungen […]<\/p>\n","protected":false},"author":1,"featured_media":6084,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

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    Die Landeshauptstadt Stuttgart hat einen digitalen Chatbot auf stuttgart.de eingef\u00fchrt. Dieser virtuelle Assistent soll B\u00fcrgerinnen und B\u00fcrger dabei unterst\u00fctzen, Fragen rund um st\u00e4dtische Dienstleistungen jederzeit online zu kl\u00e4ren<\/strong> \u2013 ganz ohne Wartezeiten oder \u00d6ffnungszeiten. Der Chatbot richtet sich an alle Menschen in Stuttgart, die Informationen zu Angeboten der Landeshauptstadt suchen \u2013 sei es zur Abfallentsorgung, zu Antr\u00e4gen, Fristen oder Standorten.<\/p><\/blockquote>

    [\/et_pb_text][et_pb_image src=\"https:\/\/digitalmonitor.stuttgart.de\/wp-content\/uploads\/2024\/10\/chatbot-stuttgart.jpg\" alt=\"Chatbot Stuttgart\" title_text=\"chatbot-stuttgart\" force_fullwidth=\"on\" src_tablet=\"https:\/\/smartcity.stuttgart.de\/wp-content\/uploads\/2024\/09\/datenplattform-scaled.jpg\" src_phone=\"https:\/\/smartcity.stuttgart.de\/wp-content\/uploads\/2024\/09\/datenplattform-scaled.jpg\" src_last_edited=\"off|desktop\" disabled_on=\"off|off|off\" _builder_version=\"4.24.0\" _module_preset=\"default\" width_tablet=\"60%\" width_phone=\"100%\" width_last_edited=\"on|phone\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px||false|false\" box_shadow_style=\"preset1\" box_shadow_spread=\"-7px\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text disabled_on=\"on|on|on\" _builder_version=\"4.24.0\" _module_preset=\"default\" text_font_size=\"13px\" text_line_height=\"1.6em\" module_alignment=\"left\" custom_margin=\"10px||0px|0px|false|false\" custom_padding=\"0px||14px||false|false\" disabled=\"on\" global_colors_info=\"{}\"]\u00a9 Bild mit KI generiert
    [\/et_pb_text][et_pb_text _builder_version=\"4.24.0\" _module_preset=\"default\" text_font=\"Open Sans||||||||\" text_text_color=\"#333333\" text_font_size=\"15px\" text_line_height=\"2em\" custom_padding=\"40px|40px|||false|false\" border_radii=\"off||||\" global_colors_info=\"{}\"]<\/p>

    Was ist das genau?<\/strong><\/h3>

    Der Chatbot ist ein textbasierter, KI-gest\u00fctzter Assistent, der \u00fcber die st\u00e4dtische Website erreichbar ist. Er beantwortet h\u00e4ufig gestellte Fragen automatisiert und kann Nutzerinnen und Nutzer durch Prozesse oder Formulare leiten. Dabei lernt das System mit \u2013 je h\u00e4ufiger es genutzt wird, desto pr\u00e4ziser werden die Antworten.<\/p>

    Was wollen wir damit erreichen?<\/strong><\/h3>

    Mit dem Chatbot m\u00f6chte die Landeshauptstadt Stuttgart die digitale Kommunikation mit B\u00fcrgerinnen und B\u00fcrgern verbessern<\/strong> \u2013 und zugleich die Mitarbeitenden in der Verwaltung entlasten.<\/p>

    Die wichtigsten Ziele im \u00dcberblick:<\/p>

    • Optimierung des B\u00fcrgerservices: Rund-um-die-Uhr-Verf\u00fcgbarkeit, schnelle Reaktionszeiten und barrierearme Kommunikation.<\/li>
    • Entlastung und Effizienzsteigerung der Mitarbeitenden: Automatisierung von Routinet\u00e4tigkeiten und Verbesserung der Arbeitsprozesse.<\/li>
    • Modernisierung und Digitalisierung der Verwaltung: Aufbau neuer Kompetenzen und Einf\u00fchrung moderner Technologien.<\/li>
    • Verbesserung der Datenlage und Analysen: Effektive Auswertung von B\u00fcrgeranfragen zur gezielten Optimierung der Dienstleistungen.<\/li><\/ul>

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