{"id":6071,"date":"2024-10-01T11:01:14","date_gmt":"2024-10-01T09:01:14","guid":{"rendered":"https:\/\/digitalmonitor.stuttgart.de\/?post_type=project&p=6071"},"modified":"2025-05-27T16:14:06","modified_gmt":"2025-05-27T14:14:06","slug":"chatbot-fuer-stuttgart","status":"publish","type":"project","link":"https:\/\/digitalmonitor.stuttgart.de\/index.php\/project\/chatbot-fuer-stuttgart\/","title":{"rendered":"Chatbot f\u00fcr alle B\u00fcrgerinnen und B\u00fcrger"},"content":{"rendered":"

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\n

Die Landeshauptstadt Stuttgart hat einen digitalen Chatbot auf stuttgart.de eingef\u00fchrt. Dieser virtuelle Assistent soll B\u00fcrgerinnen und B\u00fcrger dabei unterst\u00fctzen, Fragen rund um st\u00e4dtische Dienstleistungen jederzeit online zu kl\u00e4ren<\/strong> \u2013 ganz ohne Wartezeiten oder \u00d6ffnungszeiten. Der Chatbot richtet sich an alle Menschen in Stuttgart, die Informationen zu Angeboten der Landeshauptstadt suchen \u2013 sei es zur Abfallentsorgung, zu Antr\u00e4gen, Fristen oder Standorten.<\/p>\n<\/blockquote>\n

[\/et_pb_text][et_pb_image src=“https:\/\/digitalmonitor.stuttgart.de\/wp-content\/uploads\/2025\/05\/stuttgart-chatbot.jpg“ alt=“Eine Frau schaut im Schlossgarten in ihr Smartphone, wo der Chatbot der Stadt Stuttgart zu sehen ist.“ title_text=“stuttgart-chatbot“ force_fullwidth=“on“ src_tablet=“https:\/\/smartcity.stuttgart.de\/wp-content\/uploads\/2024\/09\/datenplattform-scaled.jpg“ src_phone=“https:\/\/smartcity.stuttgart.de\/wp-content\/uploads\/2024\/09\/datenplattform-scaled.jpg“ src_last_edited=“off|desktop“ disabled_on=“off|off|off“ _builder_version=“4.24.0″ _module_preset=“default“ width_tablet=“60%“ width_phone=“100%“ width_last_edited=“on|phone“ custom_margin=“0px||0px||false|false“ custom_padding=“0px||0px||false|false“ box_shadow_style=“preset1″ box_shadow_spread=“-7px“ global_colors_info=“{}“][\/et_pb_image][et_pb_text disabled_on=“on|on|on“ _builder_version=“4.24.0″ _module_preset=“default“ text_font_size=“13px“ text_line_height=“1.6em“ module_alignment=“left“ custom_margin=“10px||0px|0px|false|false“ custom_padding=“0px||14px||false|false“ disabled=“on“ global_colors_info=“{}“]\u00a9 Bild mit KI generiert
\n[\/et_pb_text][et_pb_text _builder_version=“4.24.0″ _module_preset=“default“ text_font=“Open Sans||||||||“ text_text_color=“#333333″ text_font_size=“15px“ text_line_height=“2em“ custom_padding=“40px|40px|||false|false“ hover_enabled=“0″ border_radii=“off||||“ global_colors_info=“{}“ sticky_enabled=“0″]<\/p>\n

Was ist das genau?<\/strong><\/h4>\n

Der Chatbot ist ein textbasierter, KI-gest\u00fctzter Assistent, der \u00fcber die st\u00e4dtische Website erreichbar ist. Er beantwortet h\u00e4ufig gestellte Fragen automatisiert und kann Nutzerinnen und Nutzer durch Prozesse oder Formulare leiten. Dabei lernt das System mit \u2013 je h\u00e4ufiger es genutzt wird, desto pr\u00e4ziser werden die Antworten.<\/p>\n

<\/strong><\/h4>\n

<\/strong><\/h4>\n

Was wollen wir damit erreichen?<\/strong><\/h4>\n

Mit dem Chatbot m\u00f6chte die Landeshauptstadt Stuttgart die digitale Kommunikation mit B\u00fcrgerinnen und B\u00fcrgern verbessern<\/strong> \u2013 und zugleich die Mitarbeitenden in der Verwaltung entlasten.<\/p>\n

Die wichtigsten Ziele im \u00dcberblick:<\/p>\n

    \n
  • Optimierung des B\u00fcrgerservices: Rund-um-die-Uhr-Verf\u00fcgbarkeit, schnelle Reaktionszeiten und barrierearme Kommunikation.<\/li>\n
  • Entlastung und Effizienzsteigerung der Mitarbeitenden: Automatisierung von Routinet\u00e4tigkeiten und Verbesserung der Arbeitsprozesse.<\/li>\n
  • Modernisierung und Digitalisierung der Verwaltung: Aufbau neuer Kompetenzen und Einf\u00fchrung moderner Technologien.<\/li>\n
  • Verbesserung der Datenlage und Analysen: Effektive Auswertung von B\u00fcrgeranfragen zur gezielten Optimierung der Dienstleistungen.<\/li>\n<\/ul>\n

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    \n\"\"
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Die Landeshauptstadt Stuttgart hat einen digitalen Chatbot auf stuttgart.de eingef\u00fchrt. Dieser virtuelle Assistent soll B\u00fcrgerinnen und B\u00fcrger dabei unterst\u00fctzen, Fragen rund um st\u00e4dtische Dienstleistungen jederzeit online zu kl\u00e4ren \u2013 ganz ohne Wartezeiten oder \u00d6ffnungszeiten. Der Chatbot richtet sich an alle Menschen in Stuttgart, die Informationen zu Angeboten der Landeshauptstadt suchen \u2013 sei es zur Abfallentsorgung, […]<\/p>\n","protected":false},"author":1,"featured_media":6119,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

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    Verst\u00e4ndigung am Telefon ist f\u00fcr viele B\u00fcrgerinnen und B\u00fcrger, die kein oder nur wenig Deutsch sprechen, eine gro\u00dfe Herausforderung \u2013 insbesondere im Kontakt mit der Verwaltung. Die Landeshauptstadt Stuttgart testet daher mit dem \u201eLive-Call-Translator\u201c<\/strong> eine innovative KI-L\u00f6sung, die Sprachbarrieren im direkten Gespr\u00e4ch \u00fcberwindet.<\/p><\/blockquote>

    [\/et_pb_text][et_pb_image src=\"https:\/\/digitalmonitor.stuttgart.de\/wp-content\/uploads\/2025\/05\/ki-echtzeit-uebersetzung.jpg\" alt=\"Zwei Personen, die Headsets tragen unterhalten sich miteinander. Zwischen ihnen sind viele verschiedene L\u00e4nderflaggen zu sehen.\" title_text=\"ki-echtzeit-\u00fcbersetzung\" force_fullwidth=\"on\" src_tablet=\"https:\/\/smartcity.stuttgart.de\/wp-content\/uploads\/2024\/09\/datenplattform-scaled.jpg\" src_phone=\"https:\/\/smartcity.stuttgart.de\/wp-content\/uploads\/2024\/09\/datenplattform-scaled.jpg\" src_last_edited=\"off|desktop\" disabled_on=\"off|off|off\" _builder_version=\"4.24.0\" _module_preset=\"default\" width_tablet=\"60%\" width_phone=\"100%\" width_last_edited=\"on|phone\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px||false|false\" box_shadow_style=\"preset1\" box_shadow_spread=\"-7px\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text disabled_on=\"on|on|on\" _builder_version=\"4.24.0\" _module_preset=\"default\" text_font_size=\"13px\" text_line_height=\"1.6em\" module_alignment=\"left\" custom_margin=\"10px||0px|0px|false|false\" custom_padding=\"0px||14px||false|false\" disabled=\"on\" global_colors_info=\"{}\"]\u00a9 Bild mit KI generiert
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    Die Anwendung erm\u00f6glicht es, Telefonate in mehreren Sprachen in Echtzeit zu f\u00fchren \u2013 zun\u00e4chst auf Englisch, Franz\u00f6sisch, Spanisch, T\u00fcrkisch und Ukrainisch. Dabei wird das Gesprochene w\u00e4hrend des Gespr\u00e4chs automatisch \u00fcbersetzt, sodass beide Seiten sich fl\u00fcssig und sicher verst\u00e4ndigen k\u00f6nnen.<\/p>

    So funktioniert der Live-Call-Translator<\/strong><\/h3>
    • Echtzeit\u00fcbersetzung:<\/strong> Das System \u00fcbersetzt eingehende und ausgehende Sprachbeitr\u00e4ge live \u2013 w\u00e4hrend des Gespr\u00e4chs<\/li>
    • Mehrsprachiger Einsatz:<\/strong> Fokus auf die f\u00fcnf am h\u00e4ufigsten ben\u00f6tigten Sprachen in der Verwaltung<\/li>
    • Niedrigschwellige Nutzung:<\/strong> Keine zus\u00e4tzliche Technik notwendig \u2013 Integration erfolgt direkt \u00fcber den Telefonarbeitsplatz<\/li>
    • Datenschutzkonform:<\/strong> Die L\u00f6sung erf\u00fcllt alle Anforderungen an sichere und vertrauliche Kommunikation<\/li><\/ul>

      Was wollen wir damit erreichen?<\/strong><\/h3>

      Mit dem Einsatz des Live-Call-Translators verfolgt die Landeshauptstadt Stuttgart das Ziel, Sprachbarrieren im telefonischen Kontakt mit der Verwaltung abzubauen<\/strong>. <\/strong>Die L\u00f6sung soll Missverst\u00e4ndnisse vermeiden<\/strong>, die Bearbeitung von Anliegen effizienter machen<\/strong> und einen sp\u00fcrbaren Beitrag zur Willkommenskultur und Zug\u00e4nglichkeit kommunaler Leistungen<\/strong> leisten.<\/p>

      Dar\u00fcber hinaus st\u00e4rkt der Einsatz innovativer Technologien das moderne und b\u00fcrgernahe Erscheinungsbild der Stadtverwaltung<\/strong> \u2013 und zeigt, wie Digitalisierung gezielt f\u00fcr mehr Teilhabe sorgen kann.<\/p>

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